Refund Policy

Refund & Return Policy

Last Updated: August 20, 2026

At 7Kickss, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective product, please contact us so we can review the issue and help you with the appropriate solution.

1. Eligibility for Returns

To be eligible for a return or exchange, the product must generally:

  • Be unused and in its original condition

  • Be returned with its original packaging, where applicable

  • Include the original order details or proof of purchase

  • Not show signs of damage caused after delivery

Certain products may not be eligible for return due to their condition or other applicable restrictions.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product and packaging

Our team will review your request and, if the issue is confirmed, we may offer a replacement, exchange, or refund depending on the circumstances.

3. Change of Mind

If you simply change your mind after placing an order, cancellation or return may not always be possible, particularly once the order has been processed or shipped.

Please contact us as soon as possible if you wish to cancel or change an order.

4. Exchanges

If an eligible product needs to be exchanged, the replacement will depend on product availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

5. Refunds

Once your return or refund request has been reviewed and approved, we will inform you of the next steps.

Approved refunds will be processed through the applicable payment method or another agreed method.

The time it takes for the refund to appear may depend on your payment provider or bank.

6. Return Shipping

If the return is due to an incorrect, damaged, or defective item received from us, 7Kickss may cover the applicable return shipping cost, subject to review and approval.

For other return requests, the customer may be responsible for return shipping costs.

7. Non-Returnable Items

Products that have been used, damaged after delivery, altered, or returned without the required information may not qualify for a return or refund.

8. Order Cancellations

If you want to cancel an order, contact us as soon as possible at 7kickss.7@gmail.com.

Cancellation requests cannot be guaranteed once an order has been processed or shipped.

9. Contact Us

For questions about returns, exchanges, or refunds, please contact us:

7Kickss
Email: 7kickss.7@gmail.com

Please include your order number and relevant details so we can assist you more quickly.